MuleSoft Accelerator for Retail

• Customer profile sync
• Sales order sync
• Product sync

Customer profile sync

Source-type mappings

The following table summarizes how representations of a customer or individual from each system will be mapped to CIM types:

Source System	Source Type	CIM Types	Mapping Notes
B2C Commerce	Customer Profile	Individual Customer Contact Address Contact Email Contact Phone	One B2C customer profile will map to multiple CIM objects
B2B Commerce Sales Cloud Service Cloud	Person Account	Individual CustomerContact Address Contact Email Contact Phone	Person Account is represented as record type, mapping to Account and Contact
	Account	OrganizationCustomerContact Address Contact Email Contact Phone	Account is mapped separately from Contacts
	Contact	Individual Contact Address Contact Email Contact Phone	Similar mappings as for Person Accounts but at the Individual level only
Marketing Cloud	Subscriber	Individual	Requires a data extension
SAP	Customer	IndividualCustomer Contact Address Contact Email Contact Phone

Target-type mappings

The following table summarizes how representations of a customer or individual from each system will be mapped from CIM types:

Target System	CIM Type	Target Types	Mapping Notes
B2C Commerce	Customer Individual Contact Address Contact Email Contact Phone	Customer	Relevant fields only
MDM	All Types	Corresponding type	1:1 mappings; use join tables for relationships
B2B Commerce Sales Cloud Service Cloud	CustomerIndividual Contact Address Contact Email Contact Phone	PersonAccount	Relevant fields only
	CustomerOrganization Contact Address Contact Email Contact Phone	Account	Address fields mapped directly
	Individual Contact Address Contact Email Contact Phone	Contact	Similar mappings as for Person Accounts but at the Individual level only
Marketing Cloud	Individual	Subscriber	Relevant fields only
SAP	CustomerIndividual Contact Address Contact Email Contact Phone	Customer	Relevant fields only

Sales order sync

Source-type mapping

The following table summarizes how representations of a sales order from each system will be mapped to CIM types:

Target-type mapping

The following table summarizes how representations of a sales order from each system will be mapped from CIM types:

Product sync

Source-type mapping

The following table summarizes how representations of a product from each system will be mapped to CIM types:

Target-type mapping

The following table summarizes how representations of a product from each system will be mapped from CIM types: