FINS BIAN Product Matching Process API

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Examples of Use

Example of use:A customer servicing representative initiates a product matching dialogue after resolving a disputed payment in favor of the customer, hoping to leverage the positive contact situation to generate additional business opportunities

Role Definition

The service domain implements a decision service (that might be interactive) to isolate the preferred product(s) for which a customer is eligible in a specific servicing situation. The product selection logic will balance factors including customer indicated desired product type/features, customer type/profile, solicitation/retention/enquiry servicing situation, prevailing campaigns/bank preferred products. The decision logic improves product selection to optimize the customer interaction and support business development

Related Business Scenarios

PERFORM CUSTOMER ELIGIBILITY PROFILE UPDATE

HANDLE REQUEST FOR CORPORATE LOAN

CONDUCT CUSTOMER CENTRIC PRODUCT MANUFACTURING

PROCESS INTERNAL CUSTOMER UPGRADE

Core Business Object

PARTY ROUTING PROFILE

Key Features

  • Determine customer product interest
  • Isolate eligible products
  • Consider context to filter/prioritize products
  • Apply broader campaign/bank preferences


Customers can use this integration template to accelerate implementation.


Reviews

TypeREST API
OrganizationMulesoft Inc.
Published by
MuleSoft Solutions
Published onNov 10, 2023
Asset overview

Asset versions for 11.0.x

Asset versions
VersionActions
11.0.0