FINS BIAN Point of Service Process API

Executive Summary

This service domain operates servicing positions within the bank. It administers all media connections, inventory holdings (e.g. cash), provides access to support utilities and tracks servicing activity -e.g. time spent, activity logs, capturing servicing events including commission and training related actions. In cases servicing positions can be automated

Examples of Use

Teller personnel are assigned to teller servicing positions at a branch where they are provided with a cash float and access to consumer product support systems.

Role Definition

The servicing position supports all point of sale, branch and channel based customer interactions including e-tellers and contact/service center positions. The facility provides access to product and service systems, supports activity tracking and access to other support and administrative systems as necessary. It can include CTI as appropriate. The service domain integrates with the Customer Dialogue service domain for customer session/narrative support when appropriate. The servicing position can be fully automated for some servicing activities

Related Business Scenarios

EXT HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

EXECUTE INTERACTIVE RETENTION CAMPAIGN

EXT HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT

EXT HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT

EXT HANDLE REQUEST FOR HIGH VOLUME VIRTUAL ACCOUNT OPENING

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

HANDLE CUSTOMER REQUEST FOR USER ACCESS TOKEN USING BANK AUTHORIZATION GRANT AND ITS CLIENT SECRET WITHIN ACTIVE CONTACT

EXT RECORD CORE SEPA DIRECT DEBIT MANDATE AT CREDITOR BANK

HANDLE SERVICING REQUEST FOR ACCESS ATTEMPT WITH OUT OF PATTERN CUSTOMER OR TPP BEHAVIOUR

EXT HANDLE REQUEST TO ADD SIGNATORY TO CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR RENEWAL OF UNCOLLATERALISED CONSUMER LOAN

EXT HANDLE REQUEST TO OPEN VIRTUAL ACCOUNT

EXT PROCESS B2B DIRECT DEBIT MANDATE NOTICE FROM CREDITOR BANK AT DEBTOR BANK

CREATE CUSTOMER REPORTS

EXT HANDLE REQUEST TO CHANGE CORPORATE CURRENT ACCOUNT OWNERSHIP

EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST TO CLOSE VIRTUAL ACCOUNT

EXT HANDLE REQUEST FOR HIGH VOLUME ACCOUNT OPENING

EXT HANDLE CUSTOMER RELATIONSHIPS CASE

EXT HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT

PROCESS INVENTORY OF CASH AND DISTRIBUTION OF CASH TO BRANCHES

PROCESS CONTACT SETUP AND START TPP SERVICING DIALOGUE

EXT HANDLE MERCHANDISING LOAN APPLICATION

HANDLE REQUEST FOR CASH WITHDRAWAL FROM SAVINGS ACCOUNT

EXT HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR PRODUCT SUPPORT

EXT HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT

EXT HANDLE BULK REQUEST FOR OPENING SALARY ACCOUNTS

EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS

REGISTER SERVICING POSITION IN CALL CENTRE

PERFORM CUSTOMER PRODUCT MATCHING AND SELECTION

CHECK CUSTOMER CHANNEL ACCESS HISTORY AND ACCESS ENTITLEMENTS

EXT HANDLE REQUEST TO CHANGE VIRTUAL ACCOUNT OWNERSHIP

EXT HANDLE REQUEST TO MOVE OVERDRAFT LIMIT BETWEEN VIRTUAL ACCOUNTS

EXT HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT

DEVELOP OPPORTUNITY

CUSTOMER RELATIONSHIP CASE INITIATION

EXT HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT

EXT HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK

EXT HANDLE REQUEST FOR OVERDRAFT LIMIT ON VIRTUAL ACCOUNT

END MOBILE ACCESS SESSION AND UPDATE EVENT AND SERVICING AND CHANNEL HISTORY

EXT HANDLE REQUEST TO PRE-OPEN CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR MODIFICATION OF MERCHANDISING LOAN

HANDLE FAILED SELF SERVICE PRODUCT APPLICATION

INITIATE PAYMENT ORDER

HANDLE CUSTOMER REQUEST TO LOG ON TO BANK TO AUTHENTICATE AND TO AUTHORISE CLIENT ACCESS TO THEIR ACCOUNT

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER

EXT HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT

HANDLE TPP REQUEST FOR REGISTRATION WITH BANK AND EXCHANGE OF ‘CLIENT IDENTIFIER’ AND ‘CLIENT SECRET’ FOR LATER REFERENCE

HANDLE REQUEST TO GET CUSTOMER ACCOUNT BALANCE

GET CUSTOMER REQUEST AND SHOW ACCOUNT BALANCE

EXT HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE

EXT HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT

EXT HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT

EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND OUTGOING CREDIT TRANSFER

EXT HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT

INITIATE CUSTOMER RELATIONSHIP CASE

EXT HANDLE REQUEST TO CHANGE SWEEP SEQUENCE

Core Business Object

POINT OF SERVICE

Key Features

• Provide employee access and apply access profile to the position
• Provide user access to servicing and product fulfillment services
• Provide user access to interactive help facilities
• Provide local inventory and position tracking facilities
• Provide access to event logging and commission reporting
• Provide automated point of service support facilities

Customers can use this integration template to accelerate implementation.