FINS BIAN Customer Offer Process API
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Executive Summary
This service domain orchestrates the processing of a product offer for a new or established customer. The offer process is defined specifically for the product or service being considered and can include actions such as document checks, collateral allocation, credit assessments, underwriting decisions, regulatory and procedural checks, eligibility checks, the use of internal and external specialist services (such as evaluations and legal advice).
Examples of Use
An existing customer has discussed short term funding needs with the Financial Advisor and agreed in principle to taking out a corporate loan. The customer offer process is initiated and leads the advisor through the detailed checks, authorizations and documentation needed prior to the final set-up of the Corporate Loan
Role Definition
The Offer Management Service Domain can process offers for all types of customers and any allowed combination of product or service. It references the Product Directory for the product specific offer instructions it must follow. The offer process may combine the selection of product/service specific details (e.g. pricing & negotiation ranges, documentation/authorization/regulatory requirements, eligibility and declarations, credit and other customer details), customer specific details (e.g. credit standing, other classifications such as operational overhead/retention target/activity history, demographics and segmentation). The service domain orchestrates a potentially complex/multi-threaded/multi stage workflow to get the offer to the point where the product/service can be initiated.
Related Business Scenarios
VERIFY PRIVATE BANKING CUSTOMER
HANDLE REQUEST FOR CONSUMER LOAN COMPLETE ORIGINATION
SET UP NEW CARD FOR CARD APPLICATION
HANDLE REQUEST FOR NOTIONAL POOLING AGREEMENT
HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT
HANDLE REQUEST FOR CONSUMER LOAN VERIFY DOCUMENTATION AND OFFER PROCESS
HANDLE MORTGAGE LOAN APPLICATION
HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT
HANDLE REQUEST TO OPEN SAVINGS ACCOUNT
EXT HANDLE MERCHANDISING LOAN APPLICATION
EXT HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR CORPORATE LOAN
PERFORM CUSTOMER PRODUCT MATCHING AND SELECTION
HANDLE REQUEST TO ESTABLISH CORPORATE PAYROLL SERVICE AGREEMENT
EXT HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT
HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT
HANDLE FAILED SELF SERVICE PRODUCT APPLICATION
EXT PREPARE TRANSFER OF OWNERSHIP AND TITLE
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER
EXT HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT
HANDLE REQUEST FOR UNCOLLATERALISED CONSUMER LOAN
HANDLE REQUEST FOR CREDIT FACILITY
HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT
HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT
ASSESS CUSTOMER BEHAVIOUR MODEL PERFORMANCE
HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT
HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT CONSIDERING INTER-COMPANY LOAN AGREEMENTS
EXT HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT
HANDLE REQUEST FOR CONSUMER LOAN CHECKS AND OPTIONS
Core Business Object
Key Features
- Obtain offer processing requirements for selected product
- Confirm customer suitability/eligibility for product
- Agree product features, fees and pricing with customer
- Obtain documents/signatures and required disclosures
- Arrange collateral and obtain underwriting authorizations
- Perform any audit and compliance checks
Initiate product set-up
Customers can use this integration template to accelerate implementation.