FINS BIAN Customer Case Process API

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Examples of Use

A case resolution operator works through the resolution of a case, following the established process for the specific case – in this case a disputed charge that is below a threshold allowing the credit to be charged to the merchant

Role Definition

Case resolution tasks follow specific procedures for the type of case involved. Case resolution can be quick by applying resolution rules and obtaining additional authorization as necessary, or they can be long living activities, for example where documentation is requested and has to be retrieved from merchants or other interested parties before the disputed issue can finally be ruled upon. A wide range of case types can be expected

Related Business Scenarios

EXT HANDLE CUSTOMER RELATIONSHIPS CASE

CUSTOMER RELATIONSHIP CASE INITIATION

HANDLE CARD CHARGEBACK AT ISSUER

INITIATE CUSTOMER RELATIONSHIP CASE

PROCESS NOTIFICATION TO REMOVE AMOUNT BLOCK

Core Business Object

CUSTOMER CASE

Key Features

  • Customer case capture and classification
  • Case related information consolidation
  • Customer case diagnosis and decisioning
  • Customer case resolution implementation


Customers can use this integration template to accelerate implementation.


Reviews

TypeREST API
OrganizationMulesoft Inc.
Published by
MuleSoft Solutions
Published onSep 30, 2022
Asset overview

Asset versions for 10.0.x

Asset versions
VersionActions
10.0.0