Accelerator Case Listener - Implementation Template

Overview

This asset is a component of MuleSoft Accelerators for Salesforce Clouds, which accelerates implementation of essential integration use cases for Service Cloud and Commerce Cloud.

The solution includes pre-built APIs, connectors, and integration templates that help unlock business-critical data from external systems such as SAP, ServiceNow, and Jira, all the while guiding you to adopt best practices synthesized from thousands of customer implementations. These assets can be used as is or extended to meet your company's unique needs.

Case Listener

The Case Listener application supports the following functionality:

• For Service Cloud -> ServiceNow/Jira integration, listen for case messages from Anypoint MQ and invoke the process API for further processing
• For Jira -> Service Cloud integration, listen for Jira issue message from Anypoint MQ